1. Home
  2. FAQ
Official Help Centre

FAQ wg87
All the Answers Here

No need to wait for a support agent for common questions. We've compiled the most frequently asked questions from Malaysian players — covering accounts, deposits, withdrawals, bonuses, and more.

30+ Questions Answered 6 Main Categories 24/7 Support

The Complete Guide for wg87 Players

This FAQ page is designed to help all WG87 players — whether you have just registered or have been playing with us for a long time. We understand that every player sometimes has questions that need a quick answer, especially when it comes to deposits, withdrawals, or bonus claims. Rather than contacting the support team for common matters, you can refer directly here.

The questions below are compiled based on actual inquiries received from Malaysian players. We keep this list updated whenever there are policy changes or new features launched. If your question remains unanswered after reading the relevant section, our Live Chat support team is available 24 hours a day, 7 days a week.

Use the category buttons below to jump directly to the relevant section, or scroll down to read all questions in order. Every question has been answered fully and clearly, without confusing technical jargon.

Account Deposit Withdrawal Bonus & Promotions Games Security

Account & Registration

Registering with wg87 is easy and free. Go to the Register, enter your preferred username, an active Malaysia phone number, and a password. The system will send an OTP to your number for verification. Once the OTP is confirmed, your account is instantly active and ready to use — the entire process takes less than 3 minutes.

No. wg87 only allows one account per individual. Registering multiple accounts using the same or different details is a violation of our Terms and Conditions. Duplicate accounts detected will be permanently suspended and all balances within them will be forfeited.

The minimum age requirement is 18 and above. WG87 is committed to responsible gaming practices and does not allow anyone under 18 to register or use our platform. Any account confirmed to belong to an underage individual will be terminated immediately.

To reset a forgotten password, click the "Forgot password?" link on the Login. Enter your registered phone number and an OTP will be sent to verify your identity before you can set a new password. For forgotten username issues, contact our Live Chat support with your registered phone number for further assistance.

Yes, you can update your phone number through your account settings. The process requires identity verification via OTP sent to your old number first, followed by verification on the new number. If you no longer have access to your old number, contact Live Chat support with your identification document for assistance with changing your phone number.

Deposit & Payment

wg87 accepts a wide range of local Malaysian payment methods including FPX (all major banks), TNG eWallet, Boost Wallet, GrabPay, online banking (Maybank, CIMB, Public Bank, Hong Leong, RHB), and USDT for users who prefer crypto payments.

Most deposits are processed instantly or within 1–3 minutes. eWallet deposits via TNG and Boost are typically faster than bank transfers. In the rare case where a deposit is delayed for more than 15 minutes, please contact our support team with proof of payment (a screenshot of your receipt) for immediate review.

The minimum deposit is RM 30 for most payment methods. The maximum limit varies depending on your chosen method and your account's VIP level. VIP members enjoy higher daily deposit limits compared to regular members. Full details on limits for each payment method are available in the Deposit section of your account.

wg87 does not charge any processing fees for deposits. You receive the full amount you put in. However, your bank or eWallet provider may apply a small fee according to their own policy — this is beyond our control and should be referred directly to your payment provider.

Withdrawal

wg87 withdrawals are processed within 5 to 15 minutes for most requests. Funds are sent directly to your registered bank account or eWallet. During peak hours or requests that require additional review, it may take up to 30 minutes. You can track your withdrawal status under the transaction history section of your account. More details are available on the Withdrawal.

Identity verification (KYC) is required before your first withdrawal or when your cumulative withdrawal amount reaches a certain limit. The KYC process at wg87 is straightforward — you simply need to submit a copy of your identity card (MyKad) and a selfie holding the card. Verification is usually completed within 30 minutes during business hours.

No. For security reasons and to prevent money laundering, all wg87 withdrawals must be made to a bank account or eWallet registered under the same name as your wg87 account. We do not allow withdrawals to third-party accounts under any circumstances.

The minimum withdrawal is RM 50. The daily maximum varies by your VIP level — regular members have lower limits compared to Gold or Platinum members. Platinum VIP members enjoy the highest daily withdrawal limit. To check your current account limits, refer to the Profile section in your dashboard.

Bonus & Promotions

The welcome bonus is automatically credited when you make your first qualifying deposit. No promo code or extra steps required — our system identifies your first deposit and processes the bonus within minutes. You will see the bonus balance in your promotions wallet as soon as the deposit is confirmed.

Each bonus has different wagering requirements, which are clearly stated in the relevant promotion terms. In general, deposit bonuses require a wagering turnover of between 10x and 20x the bonus amount before it can be converted to cash. Full terms for each promotion can be reviewed on the Promotions page of your account before claiming.

Yes, weekly cashback is calculated and credited automatically every Monday based on your gaming activity throughout the previous week. No manual request is needed. The cashback amount can be checked in your account's bonus history each week. Cashback is calculated based on net losses and is not subject to wagering requirements.

Games

wg87 offers an extensive game collection: video slot games from over 20 international providers, Live Casino with professional dealers (baccarat, blackjack, roulette, sic bo), sports betting covering more than 30 sports, esports betting, fish shooting games popular among Malaysian players, as well as number games and lotteries. All games are accessible directly from the Game Lobby.

All games at wg87 use Random Number Generator (RNG) technology certified by independent testing bodies. Slot games from licensed providers such as Pragmatic Play, Spadegaming, and Habanero undergo regular audits to ensure the stated RTP rates are accurate. Game outcomes are fully random and cannot be manipulated by any party.

Some slot games offer a demo or free-play mode that can be enjoyed without real money. However, a minimum deposit is required to play with real money and be eligible to claim wins. Demo mode is available for trial purposes only and wins in this mode cannot be withdrawn.

Security & Privacy

All personal data and financial transactions at wg87 are protected with 256-bit SSL encryption — the same standard used by major banks. Your data will not be shared with any third party without your consent. We comply with a strict privacy policy and only retain information necessary for account operations. Read our Privacy Policy for more details.

If you suspect your account has been compromised, contact our Live Chat support immediately. Our team will freeze your account right away to prevent further loss, then guide you through a secure account recovery process. As a precaution, enable two-factor authentication (2FA) and make sure your password is unique and strong.

Yes, wg87 is fully committed to responsible gaming. We provide tools such as self-set daily deposit limits, temporary account suspension options (from 24 hours up to 30 days), and a self-exclusion option for players who feel they need an extended break. Visit the Responsible Gaming for more information and support resources.

Useful Links

Register a New Account Account Login Withdrawal Information VIP Program Download App Responsible Gaming Terms and Conditions Privacy Policy

Contact Support

Live Chat
Available 24/7 in your account
Telegram
@WG87Support
Operating Hours
24 Hours, 7 Days a Week

Quick Info

Minimum Deposit
RM 30
Minimum Withdrawal
RM 50
Withdrawal Processing Time
5 – 15 Minutes
Welcome Bonus
Up to RM 588
Why WG87?

Platform That Trusted Many

More than just a place to play — WG87 is built with a priority on security, convenience, and the satisfaction of Malaysian players.

World-Class Security

256-bit SSL encryption, two-factor authentication, and a real-time activity monitoring system ensure your account and funds remain secure at all times.

Fastest Withdrawal

Withdrawals are processed in 5–15 minutes at all times, including weekends and public holidays. Funds go directly to your preferred bank account or eWallet.

Widest Game Selection

Over 1,000 games from the world's leading providers — Slots, Live Casino, Sports Betting, and Fish Shooting Games, all in one integrated platform.

Generous Bonus & Promotions

Welcome bonus up to RM 588, weekly cashback, referral bonuses, and special promotions updated every week for all members.

Best Mobile App

The WG87 app for Android and iOS is optimised for Malaysia's mobile data network — lightweight, fast, and supports biometric authentication for easy login.

24/7 Support Every Day

Our Malay-speaking support team is available 24 hours a day via Live Chat and Telegram. Response time is under 2 minutes for general inquiries.

Still Have Questions?

Register & Contact Us Directly

If your question is not answered here, our support team is ready to help 24/7. Or register now and start your best gaming experience with WG87.

Register Free Now Account Login
24/7 Support RM 588 Bonus Fast Withdrawal
Bahasa Melayu